Intelligent Cloud Phone Systems & Business Communications
OneTek delivers flexible, cloud-hosted phone systems designed to support modern ways of working. Our solutions replace traditional phone lines with feature-rich, internet-based telephony giving your business greater flexibility, scalability, and reliability. Modern, cloud-based phone systems that enable flexible, professional communication from anywhere — without the limitations of traditional telephony.
Cloud-Hosted Business Telephony
Today's businesses need communication systems that move as fast as they do. Cloud Phone Systems replace traditional on-site phone hardware with secure, cloud-hosted telephony that supports remote working, multi-site operations, and seamless collaboration. OneTek delivers business-grade cloud phone systems designed for reliability, clarity, and scalability — without the complexity of legacy phone infrastructure. Integrated with OneTek's intelligent monitoring platform for proactive call quality management and real-time performance analytics.
Curated Hardware
We only supply the best industry leading hardware brands.
Remote Working
Our customer base includes call centres with 30 plus operatives all working from home
Affordable
3CX is affordable, saving you 80% on your phone bills and it scales with your business.
Reports
Measure team members’ productivity and keeping track of customer satisfaction.
Call Insight & Performance Visibility
Provides detailed reporting on call volumes, response times, and team performance, giving you the insight needed to optimise staffing, improve service, and maintain accountability.
Built-In Reporting & Call Analytics
Access real-time insights into call volume, performance, and trends to optimize operations and improve customer communication.
3CX Hosted Phone System
3CX is a flexible, feature-rich phone system that can run on-premise or in the cloud. Scalable, cost-effective, and easy to use, it supports businesses of all sizes. OneTek delivers bespoke 3CX solutions that simplify communications and support office, hybrid, and remote teams.
Key Features
- Call recording
- Instant messaging
- Video conferencing
- Auto-callback functionality
- Call analytics and activity reporting
Who It’s For
- Self-employed professionals
- Remote and home-based teams
- National call centres
- Hotel and hospitality groups
- Multi-site organisations
OneTek works closely with you to design and deploy a 3CX solution tailored to your exact requirements. The result is improved efficiency, enhanced customer experience, and significantly reduced phone costs, delivered through a reliable and professionally managed hosted phone system.
3CX Hosted Phone System
3CX is a flexible, feature-rich phone system that can run on-premise or in the cloud. Scalable, cost-effective, and easy to use, it supports businesses of all sizes. OneTek delivers bespoke 3CX solutions that simplify communications and support office, hybrid, and remote teams.
Key Features
- Call recording
- Instant messaging
- Video conferencing
- Auto-callback functionality
- Call analytics and activity reporting
Who It’s For
- Self-employed professionals
- Remote and home-based teams
- National call centres
- Hotel and hospitality groups
- Multi-site organisations
OneTek works closely with you to design and deploy a 3CX solution tailored to your exact requirements. The result is improved efficiency, enhanced customer experience, and significantly reduced phone costs, delivered through a reliable and professionally managed hosted phone system.
The Hardware We Use
At OneTek, customer satisfaction drives every technology decision we make. That’s why we only supply proven, industry-leading hardware from manufacturers who prioritise reliability, performance, and real-world usability.
While some vendors focus heavily on aesthetics or feature overload, this can come at the expense of stability and long-term value. The hardware we deploy is selected with the customer in mind—designed to meet practical needs, reduce complexity, and perform consistently in demanding business environments.
Our chosen manufacturers build solutions inspired by customer requirements, combining practical innovation with industry-leading technology, thoughtful design, and dependable functionality. The result is hardware that works seamlessly, lasts longer, and supports your business without unnecessary disruption.
The Hardware We Use
At OneTek, customer satisfaction drives every technology decision we make. That’s why we only supply proven, industry-leading hardware from manufacturers who prioritise reliability, performance, and real-world usability.
While some vendors focus heavily on aesthetics or feature overload, this can come at the expense of stability and long-term value. The hardware we deploy is selected with the customer in mind—designed to meet practical needs, reduce complexity, and perform consistently in demanding business environments.
Our chosen manufacturers build solutions inspired by customer requirements, combining practical innovation with industry-leading technology, thoughtful design, and dependable functionality. The result is hardware that works seamlessly, lasts longer, and supports your business without unnecessary disruption.
SNOM
The strengths in Snom products lie in their technology, expertise, attention to detail and continuous desire to develop versatile telephone systems and accessories. The exceptional audio quality is a result of their development of industry leading audio algorithms and DSP processor design.
Meeting the highest standards in design, security, compatibility, flexibility and ease of use is why we are proud and confident in supplying Snom products and accessories; with Snom we are guaranteed customer satisfaction.
SNOM
The strengths in Snom products lie in their technology, expertise, attention to detail and continuous desire to develop versatile telephone systems and accessories. The exceptional audio quality is a result of their development of industry leading audio algorithms and DSP processor design.
Meeting the highest standards in design, security, compatibility, flexibility and ease of use is why we are proud and confident in supplying Snom products and accessories; with Snom we are guaranteed customer satisfaction.
Why Sennheiser?
Sennheiser is one of the most respected and established headset manufacturers in the world, with decades of experience and some of the industry’s leading sound engineers behind every product.
Their range of active noise-cancelling headsets is available in a variety of designs, including in-ear, on-ear, and over-ear models. Each headset delivers exceptional sound quality combined with advanced noise-cancelling technology, ensuring clear communication even in busy office or call centre environments.
Designed for comfort, performance, and reliability, Sennheiser headsets provide a professional-grade communication solution at a highly competitive price point, making them an excellent choice for modern workplaces.
Why Sennheiser?
Sennheiser is one of the most respected and established headset manufacturers in the world, with decades of experience and some of the industry’s leading sound engineers behind every product.
Their range of active noise-cancelling headsets is available in a variety of designs, including in-ear, on-ear, and over-ear models. Each headset delivers exceptional sound quality combined with advanced noise-cancelling technology, ensuring clear communication even in busy office or call centre environments.
Designed for comfort, performance, and reliability, Sennheiser headsets provide a professional-grade communication solution at a highly competitive price point, making them an excellent choice for modern workplaces.
Why Shokz?
Shokz uses patented bone conduction technology to deliver sound directly to the inner ear while leaving the ears completely open. This design makes them ideal for workplace environments where awareness is essential, including factories, warehouses, and construction sites.
The lightweight, wraparound titanium frame provides all-day comfort and a secure fit, allowing users to enjoy clear, high-quality audio while maintaining full situational awareness and easy communication with those around them.
Shokz headsets integrate seamlessly with 3CX phone systems, enabling hands-free calls on the move. They are also fully waterproof, making them a reliable and practical choice for outdoor and demanding working environments.
Why Shokz?
Shokz uses patented bone conduction technology to deliver sound directly to the inner ear while leaving the ears completely open. This design makes them ideal for workplace environments where awareness is essential, including factories, warehouses, and construction sites.
The lightweight, wraparound titanium frame provides all-day comfort and a secure fit, allowing users to enjoy clear, high-quality audio while maintaining full situational awareness and easy communication with those around them.
Shokz headsets integrate seamlessly with 3CX phone systems, enabling hands-free calls on the move. They are also fully waterproof, making them a reliable and practical choice for outdoor and demanding working environments.
Software - 3CX Business Phone Systems
3CX is a leading business communications platform that delivers enterprise-grade features at a fraction of the cost of traditional phone systems, with many businesses cutting phone bills by up to 80%. Built to scale, it supports voice, live chat, social messaging, click-to-call, mobile working, and browser-based video conferencing for up to 250 participants. OneTek deploys and supports 3CX with complete confidence, guaranteeing customer satisfaction.
Software - 3CX Business Phone Systems
3CX is a leading business communications platform that delivers enterprise-grade features at a fraction of the cost of traditional phone systems, with many businesses cutting phone bills by up to 80%. Built to scale, it supports voice, live chat, social messaging, click-to-call, mobile working, and browser-based video conferencing for up to 250 participants. OneTek deploys and supports 3CX with complete confidence, guaranteeing customer satisfaction.
Reporting & Call Recording
3CX provides detailed call reporting and recording tools that give full visibility into how your phone system is used. Track inbound and outbound calls, identify peak times, monitor missed calls, and measure team performance through custom reports. Call recording supports quality monitoring, staff training, compliance, and dispute resolution, helping improve service and efficiency.
Reporting & Call Recording
3CX provides detailed call reporting and recording tools that give full visibility into how your phone system is used. Track inbound and outbound calls, identify peak times, monitor missed calls, and measure team performance through custom reports. Call recording supports quality monitoring, staff training, compliance, and dispute resolution, helping improve service and efficiency.
Pick a plan that works for you
Explore our diverse range of plans tailored to meet your unique needs and preferences.
Frequently Asked Questions
Good questions. Straight answers.
A hosted phone system is a cloud-based business phone solution that replaces traditional phone lines. Calls are made over the internet, providing greater flexibility, scalability, and advanced features without on-site PBX hardware.
Yes. OneTek’s hosted phone systems support remote and hybrid working, allowing users to make and receive calls from anywhere using smartphones, laptops, or desk phones while keeping the same business number.
Features include call recording, call reporting, voicemail, instant messaging, video conferencing, auto-callback, live chat, and social messaging, all tailored to your business requirements.
Yes. Businesses using 3CX often reduce phone costs by up to 80 percent compared to traditional phone systems, while gaining more functionality and flexibility.
Yes. We handle the full number porting process, transferring your existing business numbers to the new hosted phone system. Your customers and contacts continue to reach you on the same numbers with no disruption.
With a stable internet connection, cloud phone systems deliver excellent call quality and reliability. OneTek can also provide the underlying internet connectivity, giving you end-to-end control over call quality and uptime.
Each concurrent call requires approximately 100 Kbps of bandwidth. For most businesses, a standard business broadband connection is sufficient. OneTek assesses your requirements during setup and can recommend or provide suitable connectivity if needed.
Most hosted phone systems can be deployed within one to two weeks, depending on the number of users and complexity of the setup. Number porting may take a few additional working days to complete.